Customize proxy server settings

Access to other websites - e.g. as part of the ORCA software update or the use of purchased texts - requires sufficient access rights when communicating via proxy servers. Proxy servers offer a variety of configuration options. If the current settings prevent access to a website, a message is displayed.

If required, use the proxy server settings in the ORCA Manager to configure the communication and authentication for your proxy servers individually for each user of ORCA AVA. If you use the Windows proxy server with authentication via the Windows accounts, no further action is needed.

Possible messages

ORCA software update not possible

When retrieving the software package the following appears:
There is no access to the Internet. Please check your internet connection and restart the application.

Content cannot be displayed in the Infocenter

No news are offered in the Infocenter. Instead the following message appears:
Unfortunately, the contents cannot be displayed at the moment.

Opening AUSSCHREIBEN.DE from within ORCA AVA not possible

• Unable to establish a connection to 'www.ausschreiben.de'.
• Communication error. The remote server has returned an error: (407) Proxy authentication required.

Opening Heinze tender texts from within ORCA AVA not possible

Unable to establish a connection to Heinze Ausschreibungstexte Online. ...
with log entry The remote server has returned an unexpected result: (407) Proxy Access Denied..

Opening STLB-Bau online from within ORCA AVA not possible

Unable to establish a connection to STLB-BAU Online. ...
with log entry The remote server has returned an unexpected response: (407) Proxy Access Denied.

Hints for troubleshooting

First of all, check whether you are connected to the Internet.

Change your proxy server configuration

Changes to the proxy settings can only be made by your IT administration!

• Check filters for individual applications

  Allow Internet access from within ORCA AVA

• Check filters for individual users

  Allow Internet access for users

• Check filters for individual websites

  Define the relevant website as an allowed page via an exception on the proxy server:

  • Licence check, ORCA software update, Infocenter contents: .services.orca-software.com
  • AUSSCHREIBEN.DE: .ausschreiben.de
    (not www.ausschreiben.de)
  • Heinze tender texts online: .ausschreibungstexte.heinze.de
  • STLB-Bau online: .sbo.api.dbd-online.de

 
See also:

Recommendations for network use